CUSTOMER SERVICE

At G'LORE, your satisfaction and peace of mind are our top priorities. Whether you have a question about our premium beauty technology, need assistance with tracking an order, or want advice on our well-being products, our dedicated support team is here to help.
​We aim to respond to all inquiries within 24 hours (Monday to Friday, 9:00 AM – 6:00 PM GMT).
​How to Reach Us
​📧 Email Support
​For the fastest response regarding orders, returns, or technical inquiries, please email us at:
support@glorestore.com (Substitua pelo seu e-mail de suporte)
To help us assist you quickly, please include your Order Number (e.g., #1001) in the subject line if you are contacting us about an existing purchase.
​📝 Online Contact Form
​You can also leave a message directly through our website. Simply fill out the form below with your details, and a member of our team will get back to you shortly.
​Frequently Asked Support Questions
​1. Where is my order?
Once your order is dispatched, a tracking number is automatically sent to your email. You can monitor your delivery using the link provided. Please note our standard delivery window to the UK is 7 to 15 business days.
​2. Can I change my delivery address?
If you notice an error in your shipping details, please contact us within 1 hour of placing your order. Once an order has been processed and forwarded to our logistics partners, we are unfortunately unable to amend the shipping destination.
​3. My product arrived damaged. What should I do?
We inspect all products thoroughly, but if your item arrives faulty or damaged during transit, please take a clear photo or short video of the issue and email it to support@glorestore.com immediately. We will arrange a priority replacement or a full refund.