Shipping & Returns
Welcome to G'LORE. We are committed to providing an exceptional shopping experience and ensuring your premium self-care and well-being products reach you safely. Please review our shipping and return protocols below.
1. SHIPPING POLICY
1.1. Order Processing
All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification with tracking details once your order has shipped.
1.2. Shipping Rates & Destinations
Mainland United Kingdom: We are pleased to offer Free Standard Shipping on all orders across the UK.
International Shipping: At this time, we primarily cater to the UK market. For international inquiries, please contact our support team.
1.3. Delivery Timeframes
Because we source our premium products directly from specialized global manufacturers to ensure the highest quality and best pricing, our standard delivery timeframe to the United Kingdom is 7 to 15 business days.
Please note that minor delays may occasionally occur due to customs clearance or local postal service disruptions.
1.4. Tracking Your Order
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active.
2. RETURNS & REFUNDS POLICY
In compliance with UK consumer protection laws, you have the right to cancel your order and return an item within 14 days of receiving it, for any reason.
2.1. Return Conditions
To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Due to hygiene and safety regulations, certain types of items cannot be returned once opened, including personal skincare tools and intimate health products, unless they arrive damaged or faulty.
2.2. How to Initiate a Return
To start a return, you can contact us at support@glorestore.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please note: Customers are responsible for paying their own shipping costs for returning items, unless the product arrived faulty or damaged.
2.3. Damaged or Faulty Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In these instances, G'LORE will cover the return shipping costs or issue a replacement.
2.4. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.